Back Again
Mar
28
Well I have my blog back up and this time it only took 1&1 5 days instead of 7 (being sarcastic of course). Today I tried calling a different number – (866) 258-5180 which allowed me to actually talk to someone who spoke english and I even got to talk to the supervisor. He spent too much time making excuses for the length of time it took and how it can’t be their fault. I was just like I don’t care whose fault it is, I just want this fixed today and then I’m moving on to a different webhosting company.
He told me it would be fixed within an hour. Four hours later I called back because it still had not been fixed, I asked to speak with the same person and he fixed it while I was on the phone with him.
I now have no time left on my phone for week day calls because of having to call these 1 and 1 internet people. Hopefully people only call on the weekends until April 6th.Â
March 28th, 2007 at 7:31 pm
Welcome back. Personally, I’d be looking for a new host.
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March 28th, 2007 at 9:26 pm
Thanks Esme, I agree that is something I need to do.
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March 29th, 2007 at 12:02 pm
yeah, doesn’t seem like they really take their buisness seriously or even want to have a good relationship with their customers. To deny any fault for their system failing and then fix it over the phone???
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